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Frequently asked questions

  • Where can I buy the Polli products? Are they available over the counter?

    All Polli products are available over the counter, either at your local pharmacy or online through the mail-order pharmacy.

  • Are there any contraindications or interactions with other drugs?

    Polli products have no known interactions with other drugs.

    If taking medications in the recent past, present or near future, please consult your doctor or pharmacist, even if the medication is not a prescription drug.

  • I wear contact lenses. Can I use Pollival®/Pollicrom® eye drops?

    If you wear contact lenses, please consult your doctor or pharmacist before using Pollival® eye drops / Pollicrom® eye drops. If in exceptional cases the optician allows the wearing of contact lenses with allergic conjunctivitis; take the contact lenses out before administering the drops and put them back in again after 15 minutes.

  • Is there an age limit for use of Polli products?

    Pollival® eye drops can be used by adults and children from 4 years of age to treat seasonally occurring allergic conjunctivitis (for example hay fever) and by adults and children aged 12 years and above to treat non-seasonal all-year-round allergic conjunctivitis (for example dust mite allergies).

    Pollival® nasal spray can be used by adults and children aged 6 years and above.

    For Pollicrom® eye drops and Pollicrom® nasal spray no age limit applies.

  • What should I watch out for when using Polli products?

    Always use all Polli products as described in the relevant package leaflet, or as directed by your doctor or pharmacist. In case of doubt, consult your doctor or pharmacist.

  • What is azelastine and how does it work?

    Azelastine is an antihistamine. This means that this medicinal substance suppresses the physiological histamine that the body releases from receptors when there is an allergic reaction. Receptors are specific structures in the body that can interact with substances (lock-and-key principle). Allergic reactions occur as a result of this interaction. The interaction of histamine with so-called histamine (H-)-receptors triggers allergic symptoms such as itching, reddening or lachrymation. Azelastine can also bind to H-receptors. This binding then leads to blocking, with the result that the allergic symptoms do not occur or are alleviated.

  • What is cromoglicate and how does it work?

    Cromoglicate is described as a mast cell stabiliser. This means, the effect of cromoglicate inhibits the release of the histamine contained in the mast cells. Histamine is a bodily substance that is released during an allergic reaction and triggers typical symptoms such as itching, reddening or secretions. If the histamine has already been released and the allergic reaction is under way, cromoglicate prevents the supply of histamine from the mast cells.

    However, before the allergic symptoms disappear, the active histamine must first be broken down and eliminated. Therefore, cromoglicate-containing drugs have a somewhat delayed action compared to azelastine-containing drugs. Because of its excellent tolerability and unlimited application period, cromoglicate is better suited for prevention of allergic reactions and long-term treatment.

  • What are 1st, 2nd and 3rd generation antihistamines?

    The first antihistamines were discovered as early as the 1930s (for example antazoline). This substance spreads in the body in such a way that it also reaches the brain, resulting in the side effect of fatigue.

    The more recent second generation antihistamines (for example azelastine) have this side effect, but to a lesser extent. The third generation has not yielded any improvement in treatment, and this term is therefore only used in marketing and scientific contexts.

  • Does hay fever weaken the immune system?

    Hay fever is not a weakening, but an overreaction of the immune system. Substances that would not normally cause a reaction when in contact with the body set off a cascade of immunological reactions with the aim of eliminating the substance from the body.

  • I suffer from histamine intolerance. Can I use Polli products?

    Yes, as a histamine intolerance is generally a hypersensitivity/allergy to certain foods.

  • Do Polli products contain lactose?


  • Are Polli products gluten-free?


  • Are Polli products vegan?


  • Do Polli products cause fatigue?

    This side effect can occur in very rare cases.

If you do not find an answer to your question

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